Overview
Having the Also resolve (or re-resolve) subcases available is a useful feature. In some cases, the Administrators might want to hide to prevent closing subcases inadvertently.
The article details the process to disable the Also resolve (or re-resolve) subcases checkbox option (highlighted in the image below) to prevent closing subcases inadvertently.
Prerequisites
Diagnosis
Having the Also resolve (or re-resolve) subcases available is a useful feature. In some cases, the Administrators might want to hide to prevent closing subcases inadvertently. If you can see the checkbox (as in the image below) you can apply the Solution as Administrator.
Solution
The Also resolve (or re-resolve) subcases checkbox can be disabled (hidden) by adding the following custom CSS rule:
section.case-status-resolved > article section.events .buttons > #alsoActOnSubcases {
display: none;
}
The CSS mentioned above can be incorporated via customizations.
For more details on applying custom JavaScript and CSS, refer to Custom Javascript and CSS - Applying Client-side Style and Script Customizations.
Testing
The Also resolve (or re-resolve) subcases checkbox option is not displayed anymore.
