When your account is suspended due to lack of payment, stop of contract, end-of-life, or simply because you decided to stop using the paid service, your FogBugz On-Premise homepage will display the following message:
This service has been suspended. Please ask your administrators to restore your service.
In such cases, you have several options to have your account restored. We recommend to try them in the order listed below.
Log In and Pay with Credit Card
As an administrator, you can log in to your suspended account and pay using a credit card.
After login, the account will have limited functionality, but it will let you access Your FogBugz Account and from there you can add or change your credit card and pay for your account.
Contact Renewals Team
If you do not want to use a credit card, or you need to use a different purchasing method (purchase order, wire transfer), or you need to involve a Purchasing Agent from your company, then you (or the Purchasing Agent) can contact Renewals Team by email and ask for a different purchasing method.
Contact Support for a Temporary Extension
While your payment is processed, you can contact our Support Team and ask them to provide you a temporary extension of your account.