This article provides step-by-step instructions explaining the licensing process for FogBugz On-Premise/On-Site.
After completing the installation of FogBugz On-Premise, create an account password when directed to do so (new installation).
The Subscriptions page will appear after the first login, once the password creation process is completed (new installation). On the Subscriptions page, you have the option to either ENTER SUBSCRIPTION INFORMATION or click on the link to enter license offline.
We currently only allow the use of the offline method of licensing. Click the enter license offline link to proceed, as shown in the image below.
Clicking on the enter license offline link brings up the following screen. Use the information provided on this screen to proceed with the licensing process.Note:
The Machine ID is located right under ENTER LICENSE INFORMATION.
The Computer name is the Server Name used for FogBugz On-Premise installation. Please note that the Server Name is case sensitive.IMPORTANT: The Support Team is responsible for sending the License and the Signature, which can then be pasted into the ENTER LICENSE INFORMATION form.
Submit a ticket to the FogBugz Support Team. Please provide the Machine ID and Server Name to the Support Team for license generation.
After generating the license, the Support Team sends the license along with the signature to the registered customer email address to complete Step 4.The email sent by the Support Team will have the following two values:
Copy and paste these values in the 3rd and 4th fields in the offline license screen, and click OK. Once the license details are submitted, you should be redirected to the login page.
If the page does not redirect, please access the FogBugz URL manually in the web browser window, and you will be prompted with the login box. The login URL should be similar to the below:
If you attempt to submit your email and order ID in the Subscription page, you will get the following message:
Error: Cannot reach licensing server. Please contact customer service for assistance.