Overview
When installing FogBugz On Site or Manuscript On Premise, the installer might prompt the following error message.
19:14:16 [AS - RunPuppet] Could not run: Could not find file C:/Program
19:14:16 [psake] Error: 3/28/2019 3:14:16 PM:
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ [<<==>>] Exception: Unexpected Puppet exit code=1
This article provides information on the root cause of this issue and the resolution for it.
Environment
FogBugz On Premise 8.15 and above
Root Cause
This error occurs when the installer folder name contains whitespace(s). The FogBugz installer is intended to be executed from a drive (media or mounted virtual drive). Hence, Puppet installer cannot resolve paths with whitespaces.
Resolution
If you have unpacked the FogBugz On Premise ISO installer in a folder, make sure that the folder name does not contain any whitespaces.
Confirmation
The installation completes without the Puppet errors.