Overview
Forgetting the password is more common than most people would like to admit. In most cases, the user has the password autocompleted by the browser or a 3rd party application. When the password is lost, the user finds no way to regain access to the application apart from resetting the password.
Solution
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FogBugz password recovery options:
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To recover the FogBugz password, please attach the following at the end of the URL to your site:
default.asp?pg=pgForgotPassword
Example:
https://api.fogbugz.com/default.asp?pg=pgForgotPassword
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Another way is by clicking the Forgot Password button at the login screen.
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You will land on the Forgot your Password? Page.
Enter the email address or the full name you used during sign up, and then click OK. -
The system will send an auto-generated email with a password reset link to the email associated with the user/email entered above.
Note: The email subject starts with "FogBugz & Kiln Password Reset" and is sent fromdo-not-reply@<your-account-name>.fogbugz.com
email. You might want to whitelist the FogBugz.com domain to prevent the password reset email from inadvertently land in your spam folder. - Clicking the password reset link will take the user to the Reset Password page.
Input the new password twice and submit. Please note that the password must be at least 6 characters long.
Confirmation
Once the new password is submitted successfully, the user will regain access to the FogBugz account.