This KB article provides information on how to delete an email autocomplete entry using Manuscript API.
All Agents, End-User
- Log On to the Manuscript API
Acquire an API Token (note that this process requires elevated permissions, so you’ll need to use an administrator’s account to generate the token). Now you can issue commands against the API to remove email addresses.
2. Remove the Target Email Correspondent
With your token, issue the delete correspondent email address command through the Manuscript API. For example, if your correspondent is “firstname.lastname@example.org”, your request might look something like this:
curl -X "POST" "https://apisandbox.fogbugz.com/api/deleteEmailAddress" \
-H "Content-Type: application/json; charset=utf-8" \
Note: This step can be repeated as many times as necessary to remove auto-complete entries.
3. Log Off of the Manuscript API
Issue the logoff command. This invalidates your token and ends your XML API session.
Note: A community user’s email address will appear in the autofill options, and can’t be deleted using this method – you’ll need to deactivate the community user to prevent the email address from auto filling in your email cases.