What is it?
This article will help you use the auto-sort function to its best possible configuration.
Who will use it?
Every individual who uses Manuscript. And custom sorting of a case.
How is it used?
There are 6 Steps to Configure Auto Sort in your Manuscript
1. Make sure you’re moving Inquiries out of Undecided, whether they’re spam or not. The spam filter decision process is trying to figure out not just whether something is spam or not, but where to put it other than Undecided. If you are closing cases in Undecided or changing them to a different category, then you’re not training the filter with those cases. Autosort will only leave training mode and start sorting once you have moved 15 Inquiries out of Undecided and into an Area other than Spam.
2. Close Auto Sorted Inquiries in the project and area they’re sorted into. Because If you move the case out of the project, FogBugz Autosorter loses track of it.
3. Limit the number of Auto sort areas to five or six per project. Fewer choices always give you better sorting.
4. Have an “Undeliverable” area. Bounces from email servers and out-of-office auto-replies will create new cases. Recommend to use “Undeliverable” because it sorts nicely to the bottom of the Inbox filter.
5. Turning on Autosort will create “Spam”, “Not Spam”, and “Undecided” areas. If there are already areas with these names in the project, then Autosort may encounter errors. Be sure to rename any such areas before turning on Auto sort for a project.
6. Add areas slowly and organically. Once you have mail reliably being sorted into Not Spam, you can add areas one by one to segment out certain types of mail.