What is it?
Spam has become a fact of life when you deal with large amounts of email. Fortunately, so have “Mark as Spam” buttons, which make the process of dealing with those items that sneak through filters that much easier. This KB article provides more details on what other things this button does.
Who will use it?
How is it used?
- For projects whose mailboxes have ️”Autosort” enabled
Clicking the Spam button will move the case to the Spam area. This is required as part of the Autosort engine training. Mail in the Spam area will help identify future spam emails and sort them appropriately.
- For projects whose mailboxes use “Manual Sort”
For sites using Manual sort, there is no need to move the mail to a new area. The Autosort engine does not perform any training. Instead, the email will be Resolved as “Resolved (SPAM)” and Closed.
In either case
Any email that qualifies for spam deletion then gets its age checked. For projects with Autosort, age is considered the time from when the case was originally opened. For emails in manually sorted projects, age is considered from the date the case was closed. Remember, Autosort projects move spam to the Spam area; they don’t automatically close the case as well. Once a case’s age has exceeded the “Delete spam after” setting (measured in days), it will be deleted from the system.