This article provides information on how to disable Two-Factor Authentication (2FA) as an administrator.
How to Disable 2FA
Via FogBuz UI
Follow these steps to disable 2FA for a user account:
In a browser, go to the URL of your FogBugz account [subdomain].fogbugz.com.
Log in with your username and password.
From the Avatar menu, go to users.
Select the user you want to modify and choose Edit.
Click the link to disable 2FA.
Via Database (On-Premise)
Follow these steps to disable 2FA via the database:
Log in to the FogBugz database server.
Run the following script to consult the active 2FA users:
SELECT tfa.[ixPerson], p.[sFullName], p.[sEmail]
FROM [trial1].[dbo].[PersonTFA] tfa
inner join [trial1].[dbo].[Person] p on p.ixperson = tfa.ixperson
trial1with the name of your database.
Determine whether the 2FA is to be removed for a single user, a set of users, or all users.
If... Then... One user
Select the user ID of the account having 2FA disabled and replace the
ixPersonvalue with the user ID in the following script:
DELETE FROM [trial1].[dbo].[PersonTFA] where ixPerson = 2
A set of users
Select the user IDs of the accounts having 2FA disabled, and replace the
ixPersonvalues in the following script with the user IDs, separating each ID with a comma:
DELETE FROM [trial1].[dbo].[PersonTFA] where ixPerson in (2,3,5,7...20)
Use the following script, replacing
trial1with the name of your database:
TRUNCATE TABLE [trial1].[dbo].[PersonTFA]