In FogBugz, you can manage users as an administrator. This feature functions as a user management center for creating, editing, and administering product access on FogBugz.
This article describes the process of adding new users, editing users, and changing the legacy settings for users.
- You must have administrator rights to manage users.
- You must be logged in via a different account than the one that you are managing, i.e., you can not be logged in to the same account that you are managing.
While logged in as an administrator, you can check the number of remaining days and available users for your license.
Adding New Users
Hover over the avatar menu and click Users.
On the Manage Users page, click the Add New button.
NOTE: If you are looking to create a community user, click the Community Management Page link and then click Add New User.
Enter the Name and Email Address of the user.
If you have Kiln enabled in addition to FogBugz, then within Active On, choose the products that this user should have access to by selecting the appropriate checkbox(es).
From the Role drop-down menu, select the role of the user.
Click the Add User button.
FogBugz will send an email to the new user so they can set a password.
To set the password for the user account, refer to the Change User Settings section below.
Change User Settings
Navigate to the avatar menu and click Users.
For the user in question in the Users list, click the corresponding Edit link.
Modify the required setting(s). You can modify the full name and email address, change the password, enable Two-Factor Authentication, create an API token, change the profile picture, account type, status (Active or Inactive), email notification frequency, or email notification format.
The legacy settings are a set of older/advanced settings that will give you more power over some core functionalities of the system. Use them with caution or contact us for further help.
These settings include Date, Time, Number Format, Time Zone, Homepage, Phone Number, Escalation Report, Case Sort, Close Case Action, Language, Snippet Activation Key, Invalidate RSS Tokens, and Password.
To access these settings, click the Legacy Settings hyperlink at the bottom of the user options, as shown in the image below.
Changing the User Language From the Legacy Settings
On the Legacy Settings page, you can select the required language for the user from the Language drop-down.
By default, it selects the browser language, but you can also choose another language like French, German, Spanish, etc.
When a different language is selected from the user options, not only user messages in the FogBugz UI change to the selected language, Fogbugz also identifies the translated names of internal objects.
For example, when a user changes the language to French and, instead of Case, uses Dossier with the relevant ID for linking a case, FogBugz acknowledges the change in language and displays the case in the See also section.
However, it does not show the link to the case, as shown in the image below.
Changing Language From Site Configuration
After logging into FogBugz, hover over the avatar menu and click Site Configuration.
In the Regional tab, you can select the language like French, Spanish, German, etc.
However, in this case, FogBugz does not change the internal object references, i.e., once French is selected from Site Configuration, mentioning Dossier 17 would not link Case 17, and it does not show the same in See also section.