What is it?
When you start creating cases you need to be following up on those cases. So this article helps you to follow up the case in Manuscript as a community.
Who will use it?
Any Manuscript On Demand user
How is it used?
- To add more information to a case, you will need to reply to an email you received previously from the case, or create a new email.
- You can open up a new email with the proper recipient and subject by clicking the link near the bottom of the page (this link will only appear if there is previous email correspondence in the case).
- Please take special note of the email subject – this is important so you respond to the correct case. For example: “To follow up on this case, send email to cases@<account_name>.manuscript.com” mentioning “Case <case_number>“. When an email is sent, the case is updated and whoever is assigned the case gets a notification.