What is it?
Here you can Allow customers or other Non-Manuscript Users can log on to Manuscript and open a case.
Who will use it?
Any Manuscript On Demand user
How is it used?
You can set a project’s permissions so that anyone can create new cases or community users can create cases provided you have enabled community users. A link will appear on the home page to enter a new case, which provides a simplified case entry form. If the user is logged in as a Community User, the email field will be filled in for them.
We find that public case submission works best for people who are working with a known set of users, such as an internal group within the same corporation. Public case submission doesn’t allow you to require certain fields. If you need certain fields to be required, or if you are working with a large group of external users, you might have better success in creating a simple email form and leveraging Manuscript’s email functionality.