Using Automatic Replies is the only way to configure Fogbugz to send automatic messages to an outside party (a user without a FogBugz account).
These are the circumstances where automatic replies are not sent:
- The case is Resolved or Closed. In such a case, you can send an email manually, before closing the case.
- To follow-ups on the existing cases.
- The incoming message is categorized as SPAM.
Reply-toemail address has already received three replies in the previous hour.