When you configure a mailbox, you can optionally configure automatic replies to new incoming emails. This article provides information on the rules and limitations for automatic replies.
This is the only situation in which Fogbugz can be configured to send automatic messages to an outside party (a user without a Manuscript account).
Fogbugz does not send automated emails when a case is resolved or closed. How to communicate this status to your customers should be your choice. Communicating automatically might cause more harm than good.
Also, FogBugz does not send automatic responses to follow-ups on the existing cases.
Here are the other circumstances where automatic replies are not sent:
- The incoming message is categorized as SPAM.
Reply-toemail address has already received three replies in the previous hour.