Overview

FogBugz uses mailboxes to turn incoming emails into cases automatically. Mailboxes can be used to handle customer support email through FogBugz, or you can use them to allow for submitting quick and easy bug reports.

Process

Adding a New Mailbox

1. Log in to FogBugz.

2. Hover over the Avatar Menu.

3. Click Mailboxes, as seen below.

   

4. Click on Add new mail account to set up your mailbox.

   

Setting Up

For FogBugz to collect email from an email address, you will need to provide the following information:

Email Address

The full email address of the mailbox, for example, support@example.com. This is used as the “from address” when FogBugz sends outgoing email.

Full Name

The full name that will appear in the “from address” when replying to email from this mailbox, for example, Customer Service. When you are replying to an incoming email, you get a choice of using this name if you wish to remain anonymous, or you can use your full name. The next four settings are required unless you are configuring the FogBugz default mailbox.

Account Name

The login account on the POP3/IMAP mail server.

Password

The login password on the POP3/IMAP mail server. FogBugz will use the account name and this password to log in and retrieve the email, just like any other mail client.

Protocol

Select the type of mailbox. FogBugz supports POP3 and IMAP. For IMAP, choose whether you would like messages deleted from the server after they are downloaded or only marked as read.

Mail Server (POP and IMAP Only)

The DNS name or IP address of the POP3/IMAP mail server.

Port (POP and IMAP Only)

The TCP port for the POP3 or IMAP service. For POP3, this is almost always 110 unless you are using secure POP3, which is almost always 995. For IMAP, this is typically 143 or 993 for secure IMAP.

Aliases

A comma-separated list of any other email addresses which forward to this mailbox. This allows FogBugz to recognize these addresses as pointing back into FogBugz, and, thus, not send extraneous email to them.