CSV Export Encoding Issues on Foreign Browser



When using a foreign browser, the character encoding settings can result in an unreadable file when exporting to CSV.


Root Cause

It is the Foreign Language Browser compatibility issue.


Steps to Reproduce

  1. Using a browser that is set to use UTF-8 encoding.
  2. CSV export a case list containing special characters (such as ä or å) and try to open it in Excel.



  1. Kill switch the customer's ClientSideCSVExport feature switch.
  2. Please use Excel's Data > Import function to select the encoding when you open the file.