When using a foreign browser, the character encoding settings can result in an unreadable file when exporting to CSV.
It is the Foreign Language Browser compatibility issue.
Steps to Reproduce
- Using a browser that is set to use UTF-8 encoding.
- CSV export a case list containing special characters (such as ä or å) and try to open it in Excel.
- Kill switch the customer's ClientSideCSVExport feature switch.
- Please use Excel's Data > Import function to select the encoding when you open the file.