What is it?
For performance and search quality, Manuscript has its own full-text search engine. Manuscript builds its index in the background and updates it frequently. Building the index for the first time can take hours or days, depending on the size of your Manuscript database. Hence recent indexes might not be available for search.
Who will use it?
Everyone who uses Manuscript for their daily activity. Like Support Agents, Administrators, Customers.
How is it used?
Manuscript provides wide varieties of ways for case search. Like using “Axis”, “Syntax”, “Date”. Please follow below steps to complete your search the most effective way.
Axis:- An Axis can be found for reference in the top right corner of the page. Please refer the Image below for “Click Here” location.
Axis can be formed from the title of any column in the grid view by removing the spaces e.g. the “Assigned To” column becomes the assignedto: axis. To find out what possible values are available for a given axis, add the corresponding column to the grid view of a filter and see what values are listed. (E.g assignedto:me/username)
Syntax:- Manuscript search uses stemming, not exact matches. Hence it results in all approximate match(e.g Search for Track will result in values containing Word Track, Tracker, Tracking, Tracked) Few Examples of Syntax which is frequently used in the search box.
Case OR wiki = result will have either of the Word.
“Case wiki”= Result item containing complete phase (\=’’=””)
Case wiki = Result item containing both words
Case-wiki = Result Item with case but not with wiki word
Switch* = Results Item are starting with this word
Date:-You can search for dates (or date + times) and date ranges. It allows to make a search with Decimal value also(e.g “0.5”).
All Dates are interpreted using your local time zone and your browser’s language
Few Example of date search axis are.
edited:”March 2007..June 2007”
edited:”5/6/2012 5:00pm..5/7/2012 9:00am”