Emails from FogBugz On-Demand are Marked as Spam


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Overview

Email notifications sent by FogBugz or Kiln On-Demand might be marked as Junk, Spam, failed fraud detection, or phishing by your email provider (e.g.: Google Apps, Microsoft Office365, or your own email system). This happens when the email is sent as something@yourdomain.com by fogbugz.com SMTP servers and your DNS SPF records do not include fogbugz.com as allowed to send email on behalf of your domain.

 


Prerequisites

  • Administrator access to your DNS records

 


Solution

You need to configure your DNS records to include fogbugz.com servers as allowed to send email on behalf of your domain.

To do that, add FogBugz’s domain SPF records to your own SPF records:

v=spf1 mx include:spf-basic.fogbugz.com -all


Depending on your email provider, the SPF record may need to be entered as a TXT record. For more details on how to create the new SPF record, please consult your email or web service provider’s documentation. Here is the SPF record in the default TXT format:

INT TXT "v=spf1 mx include:spf-basic.fogbugz.com -all"

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