Getting and Creating an Account
Depending on FogBugz permissions, you can create your own Community User account, or an account must be created on your behalf by a FogBugz administrator.
Getting an Account
When a FogBugz Administrator creates an account for you, you will receive an email like the one below.
Click the link to set your password. Bookmark the FogBugz URL to quickly return to FogBugz later to create cases or check the status of your cases.
Now you can start creating cases!
Creating an Account
Go to the FogBugz URL, then at the logon page click the link sign up for a new account now:
Or, click the top right link Register as Community User:
Enter your Full Name and Email Address:
You will then receive an email with a link to confirm the account and an initial password. Click this link to confirm your account:
And finally enter the password from the email above and click OK to confirm the account.
Now you can start creating cases!
Get a logon from a FogBugz administrator, or create a logon for yourself, go to the FogBugz URL and enter your username (or email), and password. click Log In. NOTE: This is dependent on permissions set by the FogBugz administrator.
Creating a Case
After logging in, to create a new case, click the link (or button) New Case. Enter the case title, select the Project and Area, enter a description and click OK. Your available projects are limited by the FogBugz Administrator.
As a Community User, you can also send an email to the email address for the FogBugz you are working with to create new cases. In this example, we are using the default FogBugz email address cases@<account_name>.fogbugz.com. Depending on the configuration of the FogBugz mailbox you emailed, you may get an automatic reply, and that automatic reply may contain a ticket URL for you to check the case status without logging in. CAUTION: Do not publicly share this URL, as anyone with the link can access this case!
Checking the status of a Case
To check the status of a case, log on to FogBugz, and click the link status of a case, or button Case Status. You will then get a list of your cases showing you the case number, case title, case status (open or closed), and the date opened.
If the Community Case List feature is enabled for your FogBugz site, you will be able to see a list of projects. Selecting one of those projects will cause all cases in that project that have tickets to be displayed.
Clicking the case number or case title will bring to the case to see the full email correspondence. You will only see the email correspondence involving your email address here. You will not see any emails sent to other users or internal edits by a FogBugz Normal or Administrator type user. Also, you will be able to see the case’s ticket ID and get the ticket URL. The screenshot below shows a case opened by Bob, a subsequent reply from Mary in Customer Support, and that the case is in a closed status via the text “(Closed)”.
Following up on a Case
There are two ways to follow up on a case.
- You can check the status of a case as shown above, but this will not allow you to add more information.
- To add more information to a case, you will need to reply to an email you received previously from the case, or create a new email. You can open up a new email with the proper recipient and subject by clicking the link near the bottom of the page (this link will only appear if there is previous email correspondence in the case).
Please take special note of the email subject – this is important so you respond to the correct case. For example: “To follow up on this case, send email to cases@<account_name>.fogbugz.com” mentioning “Case <case_number>“. When an email is sent, the case is updated and whoever is assigned the case gets a notification.