Overview

Every licensed Kiln customer can start and stop the Kiln Services for various troubleshooting reasons.

This article provides step-by-step instructions on how to start and shut down the Kiln services.

Affected Versions

Kiln 2.7.x and 2.9.x

Resolution

To Stop:

Stop the Kiln Storage Service.
1. Click Start > Administrative Tools > Services.
2. Right-click on Kiln Storage Service.
3. Click Stop.
Stop the Kiln Queuing Service.
1. Click Start > Administrative Tools > Services.
2. Right-click on Kiln Queuing Service.
3. Click Stop.
Stop the Kiln IIS Application Pool.
1. Click Start > Administrative Tools > Internet Information Services (IIS) Manager.
2. Click the ‘+’ next to the web server’s name.
3. Click Application Pools.
4. Right-click on Kiln and click Stop.
  NOTE: This is the default name and it could be different if you have customized the install of your FogBugz.

To Start:

Start the Kiln IIS Application Pool.
1. Click Start > Administrative Tools > Internet Information Services (IIS) Manager.
2. Click the ‘+’ next to the web server’s name.
3. Click Application Pools.
4. Right-click on Kiln and click Start.
  NOTE: This is the default name and it could be different if you have customized the install of your FogBugz.
Start the Kiln Storage Service.
1. Click Start > Administrative Tools > Services.
2. Right-click on Kiln Storage Service.
3. Click Start.
Start the Kiln Queuing Service.
1. Click Start > Administrative Tools > Services.
2. Right-click on Kiln Queuing Service.
3. Click Start.