What is It?
This KB article provides a better understanding of what project and areas do and how it helps the team to manage their work in Manuscript.
Who will use it?
All Agents, End-User
How is it used?
An administrator can create and edit projects and areas by navigating to Avatar menu > Projects. Administrators can also determine which users can view, create and edit cases within a project with permissions set on the project configuration page.
Each project has a primary contact. The primary contact is the default person whom you’ve designated to look at cases in this project and take the appropriate action (e.g. set their priority, assign them to the correct developer to fix, or send back to the opener requesting more information). When someone enters a new case, they usually leave it assigned to the primary contact. In Manuscript, every case is always assigned to one person, which helps cases from falling through the cracks.
If desired, you can also set up different primary contacts for each area. By default, areas will inherit their primary contact from the project they are in.
If you are working on a large project team, you may want to have several people who help sort through new cases. To do this, we suggest that you set up a virtual user account called “Up For Grabs” and make that the primary contact for the project. You can use as many email addresses as you want for the Up For Grabs user, separated by commas so that a group of people receives an email notification whenever there’s a new case in a particular project. Anyone who wants to help sort through new bugs can create a saved filter on “all cases assigned to Up For Grabs” which they check occasionally, or you can create this filter as a shared filter so that all users can see it.