What is it?
Community users are free user accounts that allow you to partially (e.g. limited access) open up your Manuscript to the outside. When a community user logs on to Manuscript and opens a case, the first event on that case will say “case posted to website”.
Who will use it?
Any Manuscript On Demand user
How is it used?
After a community user submits a case, Manuscript will email the customer a confirmation that the case was received:
This email includes a URL with an eight-letter password that shows the status of this case, as well as any other cases, entered using the same email address. Because this eight-letter password is only emailed to the email address the customer typed, and not shown on the web if the customer knows the eight-letter password, they have effectively proven that they control that email address, so Manuscript lets them see all the cases associated with it.
When a customer looks at a case, they only see their own correspondence. They see the original case as they entered it, and any email back and forth about the case, but they don’t see internal assignments, edits, and conversations conducted by logged-on users.