Overview
This article serves as a guide and provides a template, including placeholders that you can use in composing your automatic reply messages for incoming emails.
Information
On your mailbox's configuration, you can optionally customize the automatic reply for incoming emails. Automatic replies are plain text, and you can include several variables/placeholders in the body of your message and subject line.
Process
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Go to your mailbox's settings and scroll down until you see the Reply Automatically section:
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Edit the default autoreply message based on how you want your message to be read by your customers. Please note that the appropriate values will substitute the placeholders when the message is sent:
Placeholder Description {case}the case ID number {sender}the sender's email address {subject}the subject of the incoming message {ticket}the external customer reference number to this case includes a random password for security {url}the URL of the Manuscript install {ticketurl}a link the customer can use to check the status of their case {fullname}the full name associated with this mailbox {email}the email address associated with this mailbox
Your automatic reply's subject must always include the placeholder: (Case {case}) to ensure that a customer's reply will be appended to the same case instead of opening a new one.
Note: FogBugz will not automatically reply to subsequent emails in a case, as the correspondent has already received confirmation of this particular case reaching the system.
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