Change Snippet Activation Key



Snippets for fast respond and Templating. Snippets can be used in any text field in a case, but they’re most useful for replies to emails.



Agents, End-User


Step-by-Step Guide

  1. Login to the Manuscript URL.
  2. Hover over the Avatar Menu in the sidebar.

  3. Click on the User options.



  1. Click on Legacy Settings.

  1. Choose an option beside Snippet Activation Key.


  1. Press Ok to change your snippet activation key.