Manuscript users will use this option when they need to add intervals for working on a specific case. This option allows defining the working time on a case and prevents working off-shift.
- Select Time Tracking from the left sidebar when logged in to Manuscript and choose Edit Timesheet:
Click Add Interval on the displayed form:
- Once you have added the interval to the appropriate case, click OK:
- If the agent is working on a case outside their working hours, the following message is displayed: