What is it?
This KB article provides a better understanding of searches you can use when looking for cases for multiple users.
Who will use it?
All Agents, End-User
How is it used?
- Search for multiple assigned to’s
- Click “Refine Further”.
- Expand “Search for”.
- Enter multiple ‘assignedto’ axes.
For example, let’s say we want a list of all active cases assigned to Bob, Jamie, and The Kiwi in the project “Manuscript”: