Internal or customer facing information
What is it?
FogBugz notifies you when:
-a case is assigned to you
-a case assigned to you is edited by someone else
-a case is modified that you are subscribed to (and not assigned to)
-someone else explicitly notifies you on a case using “Notify More Users” field
Who will use it?
How is it used?
You will see a notification in FogBugz and via email. Your email notification preferences can be set by navigating to your user options – read more about configuring your email preferences.
FogBugz does not notify you on actions you perform. Note that this “no self-notification” also applies if you don’t directly edit the case in FogBugz, but instead send an email into FogBugz. If the From: address on an incoming email matches the user who has the case assigned to him/her, that user does not get notified.
To learn more about subscribing to cases, check out this article.
If you’re not receiving email notifications, you can find a troubleshooting guide here.
Note: we will be updating the hyperlinks once all KB articles are migrated to ESW.