FogBugz will automatically complete any previously entered email addresses it comes across. Hooray! Sometimes, an address needs to be removed because it’s out of date or incorrect. Email addresses are removed through the FogBugz XML API. Here’s how to do it:
Log On to the FogBugz XML API
Acquire an API Token. Now you can issue commands against the API to remove email addresses.
Remove the Target Email Correspondent
With your token, issue the delete correspondent email address command through the FogBugz XML API. The “@” symbol should be encoded as “%40”. For example, if your correspondent is “firstname.lastname@example.org”, your request might look something like this:
This step can be repeated as many times as necessary to remove auto-complete entries.
Log Off of the FogBugz XML API
Issue the logoff command. This invalidates your token and ends your XML API session.
Note: A community user’s email address will appear in the autofill options, and can’t be deleted using this method – you’ll need to deactiveate the community user to prevent the email address from autofilling in your email cases.