Editing or Deleting Case Comments


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Overview 

This article covers how to edit or delete case comments. Learn more about performing both of these actions by reading the sections below.

Step-by-Step Guide 

  1. To edit or delete an existing comment in a case, hover toward the right side in the gray bar of the comment and click the pencil icon to edit or delete that case comment.

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  2. Make your changes and click Save. You’ll notice that the bar now contains a link that says “1 Revision”. You can click this link in the future to view a full revision history for the case comment.

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Deleting a case comment

You can edit the comment and wipe everything out and still have a revision history in case you need to go back to it. If a bug event contains sensitive information and you need to delete it permanently, that is also possible.

Read more about permanently deleting a bug event.