Why am I here?
Sometimes, when you encounter complex issues with FogBugz, such as troubles with an expected UI behavior, we need some information from your browser’s perspective in order to help you resolve it. This article explains how to generate a HAR file, which contains a record of a browsing session. The directions vary by browser
Chrome
Opening the Developer Tools
On a Mac press ⌥⌘I
On Windows press Ctrl+Shift+I
This will present a developer section at the bottom of your browser window. Select the network tab.
Recording Your Browser Activity
Now navigate through your browser’s web pages until you are ready to record your session. If the record button isn’t active (usually red) then click it.
Now click clear to remove any extraneous history.
Now you are recording your session, browse away until you have captured what you wish to share with us.
When you are done click the record button to stop recording – it should go grey.
Saving Your Browsing Activity
To save your browsing activity, right click inside the developer panel and select “Save as HAR with content”.
Once you have saved the HAR file you can send it to us as a case attachment.
Firefox
On a Mac press ⌥⌘I
On Windows press Ctrl+Shift+I
This will present a developer section at the bottom of your browser window. Select the network tab
Recording Your Browser Activity
Now navigate through your browser’s web pages until you are ready to record your session. Now click the garbage can icon to remove any extraneous history.
Browse away until you have captured what you wish to share with us.
Saving Your Browsing Activity
To save your browsing activity, right click inside the developer panel and select “Save All As HAR”.
Once you have saved the HAR file you can send it to us as a case attachment.
Internet Explorer 11
Opening the Developer Tools
Press F12 or use the Gear Menu > “F12 developer tools”
This will present a developer section at the bottom of your browser window. Select the Network tab
Recording Your Browser Activity
Now navigate through your browser’s web pages until you are ready to record your session. If you aren’t currently recording, then click the green play button to enable network traffic capturing.
Now you are recording your session, browse away until you have captured what you wish to share with us.
When you are done, click the red square to stop capturing.
Saving Your Browsing Activity
To save your browsing activity, click the save icon and choose to save as XML.
Once you have saved the XML file you can send it to us as a case attachment.