Manuscript supports integrating directly with Slack to unfurl case details when you mention a case, create new cases, and comment on existing cases. You can enable it for your team in the Avatar Menu -> Integrations.
Viewing a Case
Once enabled, you just need to say that case number in the format “case [case_number]” in any public Slack channel to have details shown for that case from Manuscript. For example:
Creating a New Case
You can create a new case in Manuscript via this command:
For example, to add a new case with the title “There’s a bug in our latest release” and get a link to it in Slack:
/case There's a bug in our latest release
Please note that the case title cannot start with a number — that will cause the command to look for an existing case with that number and add a new event to the existing case, as detailed below.
Adding an Event to an Existing Case
To add a new event/comment to an exisiting case, use the following command:
/case [case_number] [comment to add]
This will generate a new case event in the case specified by [case_number], and then link to that case in Slack. For example:
/case 105 I'm adding this from Slack!
You can read more about integrations here.