When using FogBugz and Kiln On Demand, all email notifications and case email replies are sent via Fog Creek’s own SMTP server. Depending on your email provider, e.g., Google Apps, Microsoft Office365, your own email system, etc., these emails may appear to a recipient as Junk, Spam, failed fraud detection, phishing, etc.
This article guides you on how to prevent FogBugz emails from being marked as spam or other email detection issues.
Root Cause Analysis
This issue occurs when mail is sent as firstname.lastname@example.org by fogcreek.com servers. Recipients need to know that fogcreek.com is allowed to send as email@example.com.
To mitigate this issue, you essentially need to command your email system to safely handle these emails. We recommend adding or appending FogBugz’s own domain SPF (Sender Policy Framework) records to your own SPF records.
Here is the command:
v=spf1 mx include:spf-basic.fogbugz.com -all
Depending on your mail provider, the SPF record may need to be entered as a TXT record.
For more details on how to create a new SPF record, please check your respective mail provider’s documentation.
All email notifications and case email replies are delivered successfully via the SMTP server.