Some Emails Are Not Importing to FogBugz


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Overview

When you are frequently observing administrator error messages in FogBugz regarding problems in fetching client emails from your email server, or you notice that some emails are not imported into Fogbugz, read this article for possible solutions.

 


Solution

FogBugz imports unread incoming Emails from a configured Mailbox and turns them into tickets. Emails that are opened (or marked as read) are not imported. This leads users to believe that there is an issue with FogBugz failing to import some emails.

Emails can be opened (or marked as read) intentionally or inadvertently through a third-party email client. If this happens, FogBugz will not download them.

  1. Make sure that emails are not marked as read by a third party email client.
  2. If an email was opened (marked read), make sure to set it back to Unread.
  3. All incoming Unread emails should be imported into FogBugz.
  4. If some emails are still not imported, try disabling and enabling back the related mailbox. You can do this using two methods:

 

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