Account Management Teams for FogBugz and Kiln



Based on your request use the Categories below to identify the appropriate team. Contact them directly using the email address provided for each team.



  Sales Team Success Team Renewals Team Billings Team
  • New Customers
  • Quotes
  • Upsales
  • Additional licenses
  • User number increase requests
  • Migrations
  • Account management
  • Subscription plans
  • Vendor documentation
  • Customer account information updates
  • Registering FogBugz as a service provider
  • HIPAA Business Associate Agreement
  • License renewals
  • Maintenance renewals
  • Invoicing
  • Billing statements
  • Billing issues
  • Payment notifications
  • Payment issues
  • Payment verification
  • Alternative payment methods
Email Address


Customer Identification

When sending requests to Billing, Success, or Renewal teams, please include your Customer ID and Order Number. This information helps Account Management teams to quickly identify your account and verify the status of your subscription and license.
You may find your Order Number on your FogBugz receipt.


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No Response from Account Management Teams

In case you don't receive any response from Renewals, Sales, Success, or Billing Teams, please contact our Support Team so they can escalate internally.


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Other inquiries


FogBugz Billing Address

In case you are looking for our address, please use the following for all payment purposes:

401 Congress Ave, Ste. 2650
Austin, TX 78701


W9 Tax Form

You can contact the Customer Support team anytime to obtain the W-9 tax forms for FogBugz. We will send this to you right away (provided only upon request).

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