Account Management for FogBugz and Kiln (Sales, Success, Renewals, Billing)



If you need help with any of the inquiries below, please contact our Support Team



  Sales Success Renewals Billing
  • New Customers
  • Quotes
  • Upsales
  • Additional licenses
  • User number increase requests
  • Migrations
  • Account management
  • Subscription plans
  • Vendor documentation
  • Customer account information updates
  • Registering FogBugz as a service provider
  • HIPAA Business Associate Agreement
  • License renewals
  • On-Demand Subscriptions extensions or Renewals
  • Temporary trial or temporarily changing licensed user count
  • Invoicing
  • Billing statements
  • Billing issues
  • Payment notifications
  • Payment issues
  • Payment verification
  • Alternative payment methods



Use the FogBugz and Kiln - Components and Simplified Routing Table for instructions to escalate to the appropriate internal teams.



Customer Identification

When sending requests to our team, please include your Customer ID and Order Number. This information helps our team quickly identify your account and verify the status of your subscription and license.
You may find your Order Number on your FogBugz receipt.



Other inquiries


FogBugz Billing Address

In case you are looking for our address, please use the following for all payment purposes:

IgniteTech Fogbugz Solutions, LLC
STE 240-2650
Austin, Texas 78741


W9 Tax Form

You can contact the Support Team anytime to obtain the W-9 tax forms for FogBugz. We will send this to you right away (provided only upon request).

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