Overview

If you need help with any of the inquiries below, please contact our Support Team

Solution

	Sales	Success	Renewals	Billing
Requests	New Customers Quotes Upsales Additional licenses User number increase requests	Migrations Account management Subscription plans Vendor documentation Customer account information updates Registering FogBugz as a service provider HIPAA Business Associate Agreement	License renewals On-Demand Subscriptions extensions or Renewals Temporary trial or temporarily changing licensed user count	Invoicing Billing statements Billing issues Payment notifications Payment issues Payment verification Alternative payment methods

Use the FogBugz and Kiln - Components and Simplified Routing Table for instructions to escalate to the appropriate internal teams.

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Customer Identification

When sending requests to our team, please include your Customer ID and Order Number. This information helps our team quickly identify your account and verify the status of your subscription and license.
You may find your Order Number on your FogBugz receipt.

Other inquiries

FogBugz Billing Address

In case you are looking for our address, please use the following for all payment purposes:

IgniteTech Fogbugz Solutions, LLC
2028 E BEN WHITE BLVD
STE 240-2650
Austin, Texas 78741

W9 Tax Form

You can contact the Support Team anytime to obtain the W-9 tax forms for FogBugz. We will send this to you right away (provided only upon request).

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