Overview
Getting in touch with the right team is essential to expediting the resolution of your issue. With that in mind, this article provides information about the FogBugz teams available for answering questions and addressing issues related to topics such as finances, licenses, billing, or renewal of accounts.
Responsibilities and Contact Information
Success Team
Contact our Success Team for questions or issues related to FogBugz in the following areas:
- Finances
- Account management
- Licenses and license renewals
- Subscription plans
- Quotes
- Vendor documentation
- Register FogBugz as a service provider
- HIPAA Business Associate Agreement
To contact the Success Team, send an email to success@fogbugz.com.
Billing Team
Contact our FogBugz Billing Team for questions or information about any of the following:
- Invoicing
- Billing statements
- Billing issues
- Payment notifications
- Payment issues
- Alternative payment methods
To contact the Billing Team, send an email to billing@fogbugz.com.
Note: Contact Customer Support to obtain W9 Tax Forms for FogBugz.