Overview
Based on your request use the Categories below to identify the appropriate team. Contact them directly using the email address provided for each team.
Solution
Sales Team | Success Team | Renewals Team | Billings Team | |
Responsibilities |
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Email Address | sales@fogbugz.com |
success@fogbugz.com |
renewals@fogbugz.com |
billings@fogbugz.com |
Customer Identification
When sending requests to Billing, Success, or Renewal teams, please include your Customer ID and Order Number. This information helps Account Management teams to quickly identify your account and verify the status of your subscription and license.
You may find your Order Number on your FogBugz receipt.
You may find your Order Number on your FogBugz receipt.
No Response from Account Management Teams
In case you don't receive any response from Renewals, Sales, Success, or Billing Teams, please contact our Support Team so they can escalate internally.
Other inquiries
FogBugz Billing Address
In case you are looking for our address, please use the following for all payment purposes:
401 Congress Ave, Ste. 2650
Austin, TX 78701
USA
W9 Tax Form
You can contact the Customer Support team anytime to obtain the W-9 tax forms for FogBugz. We will send this to you right away (provided only upon request).