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Success, Renewals, and Billing Teams: Responsibilities and Contact Information

Alberto Rodriguez
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Overview

Getting in touch with the right team is essential in expediting the resolution of your issue. With that in mind, this article provides information about the FogBugz teams available for answering questions and addressing the problems related to topics such as finances, licenses, billing, or renewal of accounts.

 

 

Information

 

  Success Team Renewals Team Billing Team
Responsibilities
  • Finances
  • Account management
  • Subscription plans
  • Quotes
  • Vendor documentation
  • Registering FogBugz as a service provider
  • HIPAA Business Associate Agreement
  • License renewals
  • Subscription plan updates
  • Maintenance plan updates
  • Customer account information updates
  • Invoicing
  • Billing statements
  • Billing issues
  • Payment notifications
  • Payment issues
  • Payment verification
  • Alternative payment methods
Email Address success@fogbugz.com renewals@fogbugz.com billing@fogbugz.com

 

While sending requests to Billing, Success, and Renewal teams, please include your Customer ID and Order Number for a speedy response. You may find your Order Number on your FogBugz receipt.

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FogBugz Billing Address

In case you are looking for our address, please use the following for all payment purposes:

401 Congress Ave, Ste. 2650
Austin, TX 78701
USA

 

W9 Tax Form 

You can contact the Customer Support team anytime to obtain the W-9 tax forms for FogBugz. We will send this to you right away (provided only upon request).


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