Overview

Renewals Team should be contacted by email in these cases:

• Renewal using PO (Purchase Order), check, bank, or money transfer (credit card alternatives)
• Requesting an invoice for the renewal
• Maintenance contract renewal
• FogBugz On-Premises
  • All Renewal requests, including quote requests, license extensions, and temporary licenses for migration/server upgrades
• FogBugz On-Demand accounts:
  • subscription extension with custom quote or alternative pricing
  • subscription renewal as Purchasing Agent
  • temporary trial extension
  • temporarily changing licensed user count
  • moving to the new pricing model (for legacy On-Demand customers)

Information

FogBugz On-Premises Customers

On-Premises customers will need to contact the Renewals Team directly, because the online license activation and renewal feature is not available currently.

FogBugz On-Demand Customers

On-Demand customers will need to contact the Renewals Team, only if they have one of the "special" requests listed in the Overview chapter.

Any other On-Demand account related licensing changes can be done self-serviceable by changing the subscription plan.

No response from Renewals Team

If the Renewals Team does not reply within five business days, contact our support team asking them to follow-up internally with the Renewals Team about your request.