Overview

Renewals Team should be contacted by email in the following cases:

• Renewal using PO (Purchase Order), check, bank or money transfer (avoid using credit card)
• All FogBugz On-Premises Renewal requests, including license extension, quote requests
• Maintenance contract renewal (did not get maintenance renewal emails)
• FogBugz On-Demand accounts:
  • subscription extension with custom quote or alternative pricing
  • subscription renewal as Purchasing Agent (no access to FogBugz)
  • changing licensed user count temporarily (adding some users temporarily, ex. contractors)
  • moving to the new pricing model (for legacy On-Demand customers)

Information

FogBugz On-Premises Customers

On-Premises customers will need to contact the Renewals Team directly, because the online license activation and renewal feature is not available currently.

FogBugz On-Demand Customers

On-Demand customers will need to contact the Renewals Team, only if they have one of the "special" requests listed in the Overview chapter.

Any other On-Demand account related licensing changes can be done self-serviceable by changing the subscription plan.

No response from Renewals Team

If the Renewals Team does not reply within five business days, contact our support team asking them to follow-up internally with the Renewals Team about your request.