Error in plugin Intro Case - Administrator Notification



You receive the following Administrator Notification:

The FogBugz Maintenance Service has reported an error. Error in plugin Intro Case

The issue is related to your Heartbeat Pinger Service.

If you recently upgraded from a FogBugz version earlier than 8.8.28, the issue might be related to your schema upgrade.




On-Demand Account

Contact our support team with the error message. They will contact our infrastructure team to verify whether there is any ongoing issues with our Heatbeat Pinger Service.


On-Premises Account

Verify that Heartbeat Pinger Service is running.

If it is not running: enable logging for it, restart it, and check the logs for possible issues. Once the issue identified, disable logging to avoid the log file increasing rapidly and consuming storage.


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