Overview
You receive the following Administrator Notification:
The FogBugz Maintenance Service has reported an error. Error in plugin Intro Case
The issue is related to your Heartbeat Pinger Service.
If you recently upgraded from a FogBugz version earlier than 8.8.28, the issue might be related to your schema upgrade.
Solution
On-Demand Account
Contact our support team with the error message. They will contact our infrastructure team to verify whether there is any ongoing issues with our Heatbeat Pinger Service.
On-Premises Account
Verify that Heartbeat Pinger Service is running.
If it is not running: enable logging for it, restart it, and check the logs for possible issues. Once the issue identified, disable logging to avoid the log file increasing rapidly and consuming storage.