FogBugz On Site

Maintenance

• Backing up FogBugz

Integration

• Build Your Own Integrating FogBugz with Outside Systems
• Build Your Own Using JSON with the FogBugz API
• Build Your Own Webhooks
• Configuring Google OAuth for FogBugz On Site
• FogBugz for Visual Studio
• Integrating FogBugz and Trello

Troubleshooting

• Enabling Logging in FogBugz On Site
• Troubleshooting FogBugz on Ubuntu 12.04 LTS

Users

• Enable or Disable Community Users
• FogBugz User Groups
• How to Use FogBugz as a Community User
• Setting Up Community Users

Managing Your Team

• FogBugz Working Schedules
• Send An Email to All of Your Users
• Tracking Time on a Case and Who’s Working on a Case

Notifications

• FogBugz Email Limits Per Day
• Enable and Disable HTML Email Notifications
• Notifications for Cases and Wiki Articles
• Notifications: Get Alerts About Changes to FogBugz Cases
• Subscriptions: Receive Notifications for Changes to Cases and Wikis

Permissions

• FogBugz Permissions and Visibility
• FogBugz User Groups
• Sharing Limited Case Access
• Working with External Customers

Agile Development - EBS and Time Tracking

• Estimating Software Tasks
• Evidence-Based Scheduling (EBS)
• Removing an Estimate from History
• Time Sheet Reports

Agile Development - Milestones

• Milestones – Basic Topics

Agile Development

• Editing Estimates and Milestones in the List View
• Using Project Groups

Agile Development - Iteration Planner and Kanban

• Backlog Order
• Planning Sprints with Iteration Planner

Requirements

• FogBugz On-Site Installation Process & Requirements
• FogBugz On-Site Pre-Installation Checklist

Reporting and Analytics

• Reporting in FogBugz

The Wiki

• Managing a Community Wiki
• Subscriptions: Receive Notifications for Changes to Cases and Wikis
• Using FogBugz Wiki

Working With Cases

• Add Screen Shots to Cases
• Case Hierarchy: Parent Cases and Subcases
• Easily Link Cases and Wikis with “See Also”
• Finding Related Email
• Notify Other Users about Case Edits

Filtering and Searching in FogBugz

• Filter Menu Groups
• The Search Guide

Customizing FogBugz

• Custom JavaScript and CSS - Applying Client-Side Style and Script Customizations
• Custom Javascript and CSS - Case Page Customization Template
• Enabling FogBugz authentication with Google OAuth
• FogBugz Bookmarklets
• Generating a Case Template

Security

• Enabling FogBugz authentication with Google OAuth
• Configuring ADFS Support for SAML 2.0 SSO

Workflows

• FogBugz Build a Help Desk in 5 Minutes
• Priority vs. Severity
• Statuses, Categories, and Workflows

Handling Incoming Email

• Automatic Replies to Incoming Email
• Finding Related Email
• How does marking as Spam work?
• Handling Incoming Customer Email in FogBugz
• Mailbox Problems
• Outlook Rich Text Format Emails and Winmail.dat Attachments

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API

• How To Get a FogBugz XML API Token
• Removing Email Auto-Complete Entries
• Using JSON with the FogBugz API
• Using the FogBugz XML API to Import Tasks from Excel