FogBugz On Site

Maintenance

• Backing Up FogBugz

Installation

• Installing FogBugz On Site

Integration

• Build Your Own Integrating FogBugz with Outside Systems
• Build Your Own Using JSON with the FogBugz API
• Bitbucket Integration with FogBugz
• Build Your Own Webhooks
• Configuring Google OAuth for FogBugz On Site
• FogBugz for Visual Studio

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Troubleshooting

• Enabling Logging in FogBugz On Site
• File Upload Attachment Sizes
• Supported Web Browsers for FogBugz

Users

• Allowing Users to Self Register
• Enable or Disable Community Users
• FogBugz User Groups
• How to Use FogBugz as a Community User
• Setting Up Community Users

Managing Your Team

• FogBugz Working Schedules
• Send An Email to All of Your Users
• Tracking Time on a Case and Who’s Working on a Case

Notifications

• FogBugz Email Limits Per Day
• Emails from On Demand marked as Spam, Junk, Fraudulent, Phishing? Using Domain SPF records
• Enable and Disable HTML Email Notifications
• Notifications for Cases and Wiki Articles
• Notifications: Get Alerts About Changes to FogBugz Cases
• Subscriptions: Receive Notifications for Changes to Cases and Wikis

Permissions

• Access For Clients/Non-Developers in FogBugz
• FogBugz Permissions and Visibility
• FogBugz User Groups
• Sharing Limited Case Access
• Working with External Customers

Agile Development - EBS and Time Tracking

• Estimating Software Tasks
• Evidence-Based Scheduling (EBS)
• Remove an Estimate from History
• Time Sheet Reports

Agile Development - Milestones

• Milestones – Basic Topics

Agile Development

• Editing Estimates and Milestones in the List View

Agile Development - Iteration Planner and Kanban

• Backlog Order
• Planning Sprints with Iteration Planner
• Using the Kanban board within the Iteration Planner

Requirements

• FogBugz On-Site Installation Process & Requirements
• FogBugz On-Site Pre-Installation Checklist

Reporting and Analytics

• Reporting in FogBugz

The Wiki

• Subscriptions: Receive Notifications for Changes to Cases and Wikis

Working With Cases

• Add Screen Shots to Cases
• Case Hierarchy: Parent Cases and Subcases
• Easily Link Cases and Wikis with “See Also”
• Finding Related Email
• Notify Other Users about Case Edits

Filtering and Searching in FogBugz

• Filter Menu Groups
• Ordering By Importance

Customizing FogBugz

• Access Custom Fields and Other Plugin Data with the XML API
• Custom Javascript and CSS - Applying Client-side Style and Script Customizations
• Custom Javascript and CSS - Case Page Customization Template
• Enabling FogBugz authentication with Google OAuth
• FogBugz Bookmarklets
• How to change your On Demand Site’s Time Zone setting

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Security

• Enabling FogBugz authentication with Google OAuth
• Public Access to Cases
• Two-Factor Authentication

Workflows

• FogBugz Build a Help Desk in 5 Minutes
• Priority vs. Severity
• Statuses, Categories, and Workflows

Handling Incoming Email

• Automatic Replies to Incoming Email
• Best Practices for Using Autosort
• Finding Related Email
• How does marking as Spam work?
• Handling Incoming Customer Email in FogBugz
• Mailbox Problems

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API

• Access Custom Fields and Other Plugin Data with the XML API
• How To Get a FogBugz XML API Token
• Removing Email Auto-Complete Entries
• Using JSON with the FogBugz API
• Using the FogBugz XML API to Import Tasks from Excel