FogBugz On Site

Maintenance

• Backing Up FogBugz
• Changing the FogBugz On Site Domain and/or Subdomain
• Moving FogBugz On Site to a new server

Installation

• Configuring FogBugz On Site for your Network Configuration
• Importing Data to FogBugz On Site
• Installing FogBugz On Site

Integration

• Build Your Own Integrating FogBugz with Outside Systems
• Build Your Own Using JSON with the FogBugz API
• Bitbucket Integration with FogBugz
• Build Your Own Webhooks
• Configuring Google OAuth for FogBugz On Site
• FogBugz for Visual Studio

See all 7 articles

Troubleshooting

• Enabling Logging in FogBugz On Site
• File Upload Attachment Sizes
• Supported Web Browsers for FogBugz

Users

• Allowing Users to Self Register
• Enable or Disable Community Users
• FogBugz User Groups
• How to Use FogBugz as a Community User
• Setting Up Community Users
• User Administration and User Accounts

Managing Your Team

• FogBugz Working Schedules
• Send An Email to All of Your Users
• Tracking Time on a Case and Who’s Working on a Case

Notifications

• Email Limits Per Day
• Emails from On Demand marked as Spam, Junk, Fraudulent, Phishing? Using Domain SPF records
• Enable and Disable HTML Email Notifications
• Notifications for Cases and Wiki Articles
• Notifications: Get Alerts About Changes to FogBugz Cases
• Notify Other Users about Case Edits

See all 7 articles

Permissions

• Access For Clients/Non-Developers in FogBugz
• FogBugz Permissions and Visibility
• FogBugz User Groups
• Sharing Limited Case Access
• Working with External Customers

Agile Development - EBS and Time Tracking

• Estimating Software Tasks
• Evidence-Based Scheduling (EBS)
• Remove a Bad, Worst, or Outlier, Estimate from Estimate History
• Time Sheet Reports
• Which estimates are used by EBS?
• Which Resolved Statuses are Used by EBS?

Agile Development - Milestones

• Milestones – Basic Topics
• Milestones – How They Work With Filters
• Milestones – Using Them Effectively

Agile Development

• Editing Estimates and Milestones Inline in the List View
• Organize Your Projects with Project Groups
• Projects and Areas
• Using the Kanban Board in FogBugz For Your Server

Agile Development - Iteration Planner and Kanban

• Agile Development in FogBugz
• Backlog Order
• Iteration Planner
• Planning Sprints with the Iteration Planner
• Using the Kanban board within the Iteration Planner

Requirements

• FogBugz On Site Installation Process and Requirements
• FogBugz On Site Pre-Installation Checklist
• FogBugz On Site System Requirements

Reporting and Analytics

• Compiling Release Notes with FogBugz
• Personal Activity Feeds
• Reporting in FogBugz
• Using FogBugz Data to Create Excel Reports

The Wiki

• Add an Index of Wiki Articles
• Embedding HTML in Your Wiki Articles
• Exporting Wiki Articles
• How to Favorite, or Star, Cases and Wiki Articles
• Managing a Community Wiki
• Moving Wiki Articles to another Wiki

See all 10 articles

Working With Cases

• Add Screen Shots to Cases
• Can I Permanently Delete a Case?
• Case Hierarchy: Parent Cases and Subcases
• Delete a Bug Event
• Delete Attachments
• Easily Link Cases and Wikis with “See Also”

See all 21 articles

Filtering and Searching in FogBugz

• Collapsible Grid Sections
• Complex Searches in FogBugz
• Filter Menu Groups
• Ordering By Importance
• Filters
• Saved Filters

See all 10 articles

Customizing FogBugz

• Custom Fields: Track your own case attributes
• Access Custom Fields and Other Plugin Data with the XML API
• Custom Javascript and CSS - Applying Client-side Style and Script Customizations
• Custom Javascript and CSS - Case Page Customization Template
• Custom Javascript and CSS - Useful Customizations For FogBugz On Demand and On Site
• Enabling FogBugz authentication with Google OAuth

See all 9 articles

Security

• Enabling FogBugz authentication with Google OAuth
• Public Access to Cases
• Two-Factor Authentication

Workflows

• Build a Help Desk in 5 Minutes
• Modifying the Default Workflow for Customer Support
• Priority vs. Severity
• Statuses, Categories, and Workflows

Handling Incoming Email

• Automatic Replies to Incoming Email
• Best Practices for Using Autosort
• Finding Related Email
• How does marking as Spam work?
• Handling Incoming Customer Email
• Mailbox Problems

See all 13 articles

API

• Access Custom Fields and Other Plugin Data with the XML API
• How To Get a FogBugz XML API Token
• Removing Email Auto-Complete Entries
• Using JSON with the FogBugz API
• Using the FogBugz XML API to Import Tasks from Excel