Working With Cases
- Closing Multiple Cases at Once
- Public Access to Cases
- Case Hierarchy: Parent Cases and Subcases
- Easily Link Cases and Wikis with “See Also”
- Notify Other Users about Case Edits
- Revise or Delete a Comment or Case Edit
- RSS Feeds for Filters, Cases, and Wikis
- Using Bulk Edit to Edit Several Cases at Once
- Why Can’t I Assign Multiple Users to a Case?
- Resolving and Closing Cases
- Community Case List
- Finding Related Email
- Use tags to quickly group cases together
- Editing Several Cases Simultaneously Using the Bulk Edit Feature
- What is the Correspondent?