Working With Cases
- Case Hierarchy: Parent Cases and Subcases
- Community Case List
- Finding related email
- Easily Link Cases and Wikis with “See Also”
- Notify Other Users about Case Edits
- Resolving and Closing Cases
- Revise or Delete a Comment or Case Edit
- Snippets for Fast Responses and Templating
- RSS Feeds for Filters, Cases, and Wikis
- Use tags to quickly group cases together
- Subscriptions: Receive Notifications for Changes to Cases and Wikis
- Using Bulk Edit to Edit Several Cases at Once
- What is the Correspondent?
- Why Can’t I Assign Multiple Users to a Case?