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Articles

  • Resetting Autosort

    Process When you have been using Autosort for a while, you may decide to change the setup or the way you have trained the algorithm so far. To reset Autosort, follow the below steps: Click the Avatar ...

  • Replying to the Original Email After Forwarding It

    You may not find the Reply button in an email after forwarding it. The Reply and Forward options are not directly accessible after forwarding an email, which is a known issue. There is a pending fix f...

  • Updating Attachment Size Limit

    Overview This article will demonstrate how to review the current attachment size limit, and how to update it to a new value. Requirements Server Admin credentials Resolution To review the current atta...

  • Using Website Contact Forms to Create Cases in FogBugz

    Overview   FogBugz typically creates cases from received emails. Additionally, cases are also produced from emails sent from website contact forms. This article provides information about the main cha...

  • Downloading Attachments via Direct Link

    Overview This article provides instructions for retrieving files from cases without using the FogBugz User Interface. This solution provides an option for customers when they have a need to download f...