Overview
When using FogBugz, you may want to automate sending an email with a survey link when a case is resolved. This can be achieved by setting up a webhook that triggers on the case status change to "Resolved" and sends the necessary data to a specified URL, which can then handle the email dispatch.
Information
To automate sending an email with a survey link when a case is resolved in FogBugz, follow these steps to set up a webhook:
- Log in to FogBugz: Ensure you have administrative privileges.
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Navigate to Webhooks:
- Click on your avatar or profile picture in the top-right corner.
- Select Webhooks from the dropdown menu.
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Create a New Webhook:
- Click on Add New Hook to open the configuration form.
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Configure the Webhook:
- Name: Provide a name for your webhook (optional).
- Event Types: Select Case Events and specify status changes to "Resolved".
- URL: Enter the URL where the webhook will send the data. This should point to a script or service that can handle the incoming data and send the survey email.
- HTTP Verb: Choose POST to send data as a JSON-encoded string in the request body.
- Filter Criteria: Optionally, set up filters to ensure the webhook fires only when specific conditions are met, such as
statusname="Resolved".
- Save the Webhook: Click Save to finalize the configuration.
By following these steps, you can automate the process of sending a survey link via email when a case is resolved in FogBugz.
Frequently Asked Questions
- How can I automate sending a survey link when a case is resolved in FogBugz?
- You can set up a webhook to trigger on the case status change to "Resolved" and send data to a specified URL, which can then handle sending the survey email.
- Can FogBugz send automatic replies when a case is resolved?
- No, automatic replies are not sent when a case is resolved or closed. You need to manually send an email or use a webhook to automate the process.
- What is required to set up a webhook in FogBugz?
- You need administrative privileges to access the Webhooks section in FogBugz, where you can configure the webhook with the necessary event types, URL, HTTP method, and any filter criteria.
Priyanka Bhotika
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