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Articles

  • Disabling the Resolve Subcases Checkbox

    Overview Having the Also resolve (or re-resolve) subcases available is a useful feature. In some cases, the Administrators might want to hide to prevent closing subcases inadvertently. The article det...

  • FogBugz On-Demand/On-Premise Plugins

    Overview The FogBugz Ocelot upgrade removes plugins from FogBugz On-Demand and FogBugz On-Site (FogBugz for your Server is not affected). We have found that the FogBugz team wrote most of the plugins ...

  • Set User’s E-mail Address as the Default When Sending Emails (Reply As Me)

    Overview The user needs to have a specific email address to be the default when sending emails. There is no option on the UI to make it as the default and another email address was set to default inst...

  • Enabling Customizations in FogBugz On-Premise Accounts

    Overview This article describes how you can enable customizations to change the look, feel, and even the behavior of the application. Once the customizations feature has been activated, you can learn ...

  • Disabling Intro Case for New Accounts

    Overview FogBugz automatically creates Introduction cases (demo cases) whenever a new account is created. If your users are not interested in having such demo cases to start learning FogBugz on them, ...

  • Error in plugin Intro Case After Schema Upgrade

    Overview You might receive the following Admin notification: The FogBugz Maintenance Service has reported an error. Error in plugin Intro Case   Information   Known Issue Known Issue for: FogBugz vers...

  • Error in plugin Intro Case - Administrator Notification

    Overview You receive the following Administrator Notification: The FogBugz Maintenance Service has reported an error. Error in plugin Intro Case The issue is related to your Heartbeat Pinger Service. ...