Overview FogBugz is unable to pull emails and you get the error: A message is stuck in mailbox... in the Admin Notifications section. The error indicates that there is an email stuck in your mailbox (...
Overview Your logo always marks your presence, and a good logo is worth a thousand words. Hence, FogBugz allows you to have your own logo for your application. This article provides information on how...
Overview Your subscription plan and its price depends on the number of licensed users, on the billing cycle (monthly or yearly), and on the used products (FogBugz, Kiln). You can change the pricing o...
Overview You can cancel (or close) your subscription at any time. You will have access to FogBugz and Kiln until the end of the subscription, but as the account is closed, you will not be able to perf...
Your On Demand solution of Kiln and FogBugz comes with the following URLs: {your}.kilnhg.com {your}.fogbugz.com Your Kiln installation is available at {your}.kilnhg.com, and FogBugz is available at {y...
Overview This article provides information and serves as a guide on how to change your Credit Card information, Billing Address, or your Tax Number for your FogBugz subscription payments. Prerequisi...
Overview You can no longer log in or connect to your trial or free two-user tier FogBugz On-Demand that you haven't used for a long time (maybe several years) because it gives you one of the following...
Overview You have been double charged or overcharged for your FogBugz subscription and would like to be refunded. Information Please open a FogBugz Support Team request to investigate your issue with ...
Overview New Free-tier Accounts Previously offered free two-user tier is not available anymore. You have a 14-Day trial period to try FogBugz and Kiln for free, no credit card required. After the tria...
Overview If you notice that the amount that we bill and charge to you is less than the amount we list on our pricing page, that might be because you are on an older pricing model. Information Some o...