Overview
The "Invalid license" error occurs when attempting to activate FogBugz On Premises software due to an incorrect Machine ID used in the license key generation. This issue can be resolved by identifying the correct Machine ID and issuing a new license key.
Solution
Follow these steps to resolve the "Invalid license" error:
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Identify the Correct Machine ID:
- Verify the Machine ID used in the license key generation.
- Ensure it matches the actual Machine ID of the system (e.g., SAL-PRD-FB-001).
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Generate a New License Key:
- Use the correct Machine ID to generate a new license key.
- Ensure the license key and signature are copied exactly as provided, without any leading or trailing spaces or additional characters.
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Activate the License:
- Enter the new license key and signature into the FogBugz license form.
- Ensure there are no formatting errors during the entry.
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Verify Resolution:
- Confirm that the "Invalid license" error no longer appears.
- Ensure the software is activated successfully.
Note: If the issue persists, verify the Machine ID and ensure the license key is generated correctly. Contact support for further assistance if needed.
Frequently Asked Questions
- 1. How do I know if this error applies to my situation?
- You'll see the exact error message "Invalid license" when trying to activate FogBugz On Premises software with a license key that doesn't match the correct Machine ID.
- 2. What should I do if the license key still reports as invalid?
- Verify that the Machine ID used in the license key generation matches your system's actual Machine ID. Ensure there are no formatting errors when entering the license key and signature.
- 3. Can I use any Machine ID for license generation?
- No, FogBugz On-Prem licenses are cryptographically bound to the exact Machine SID. Using an incorrect or truncated SID will result in an invalid license error.
Priyanka Bhotika
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