Overview
Users may encounter OAuth errors when attempting to log into their mail server through FogBugz. These errors can occur due to invalid client secrets, expired tokens, or server-side issues. This article outlines steps to troubleshoot and resolve OAuth errors, including verifying client secrets, reauthorizing OAuth, and checking for server-side fixes.
Information
To resolve OAuth errors when logging into your mail server through FogBugz, follow these steps:
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Verify Client Secret:
- Log into the Microsoft Azure portal.
- Navigate to your app registration and check the client secret.
- Ensure it matches the one used in your OAuth configuration.
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Reauthorize OAuth:
- Go to the mail server settings in FogBugz.
- Select your mail account and click on the 'Reauthorize' button to refresh the credentials.
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Check for Updates:
- Navigate to the 'Help' menu in FogBugz and select 'Check for Updates' to ensure you have the latest patches.
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Check for Service Outages:
- Verify if there are any known issues with your email service provider that could affect OAuth functionality.
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Review Account Settings:
- Ensure that the account settings in FogBugz are correctly configured, including email address, protocol type, and mail server URL.
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Reauthorize the Mailbox:
- If the issue persists, try deauthorizing and then reauthorizing the mailbox to generate a new OAuth token.
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Server-Side Fix:
- If a server-side issue is identified, check the incident status page for updates. A fix may have been deployed by the Infrastructure team.
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Grant Administrator Access (if needed):
- Generate a new FogBugz API token while logged in as an administrator.
- Fill out the FogBugz Admin Access form with your email address, ticket number, instance URL, and the access token.
- Submit the form and update the support case.
If these steps do not resolve the issue, contact FogBugz support for further assistance.
Frequently Asked Questions
- What should I do if I encounter an OAuth error with my mail server in FogBugz?
- Follow the steps to verify the client secret, reauthorize OAuth, check for updates, and ensure there are no service outages. If the issue persists, check for server-side fixes or contact support.
- How can I verify my client secret in the OAuth configuration?
- Log into the Microsoft Azure portal, navigate to your app registration, and check the client secret to ensure it matches the one used in your OAuth configuration.
- What if the OAuth error persists after following all troubleshooting steps?
- If the error persists, check the incident status page for any server-side fixes. You may also need to grant administrator access by generating a new API token and submitting it through the FogBugz Admin Access form.
Priyanka Bhotika
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