Overview
If you receive collections/breach notifications or invoices addressed to an unexpected contact (for example, a former employee) and/or referencing invoice numbers that do not appear in FogBugz, the FogBugz portal is the authoritative source for confirming your account standing. FogBugz cannot authenticate messages that originate outside FogBugz’s official support and billing systems (including third-party/external collections emails), so those external emails cannot be validated against FogBugz-managed records.
Key Information
- Common indicators include invoices/notifications addressed to an unknown or outdated contact and invoice identifiers that don’t match your portal history (example format shown in emails:
INV-<account_id>-<yyyymmdd>). - FogBugz cannot confirm or deny the authenticity of emails that originate outside FogBugz’s official support/billing systems (including third-party or external collections messages).
- The authoritative source for billing/account standing is the subscription/billing information visible inside your authenticated FogBugz account.
- FogBugz can only manage and verify what appears in the portal: subscription status/standing, FogBugz-generated invoice numbers, billing contacts shown in the portal, and payment history visible in the portal.
- If an email references invoice numbers or contact names that do not appear in the FogBugz portal, FogBugz cannot reconcile or validate those messages.
- No FogBugz product defect/bug was identified.
Customer Impact
To confirm whether your FogBugz account is in good standing, rely on the subscription/billing page within your authenticated FogBugz portal.
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Log in to FogBugz
- Go to
https://your_instance.domain.comand sign in.
- Go to
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Open your subscription/billing page
- Review the subscription status to confirm whether the account is active and in good standing.
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Compare portal records vs. the email
- Compare invoice numbers, billing contact names, and payment history shown in the portal against what the email claims.
- If the email’s invoice number/contact name is not present in the portal, it is not something FogBugz can validate against FogBugz-managed billing records.
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Handle suspicious messages safely
- Avoid clicking links or opening attachments from messages that appear suspicious or do not match what you see in the FogBugz portal.
Expected outcome: Your account is considered “in good standing” if your authenticated FogBugz subscription/billing page shows an active subscription with expected invoices and payment history. If disputed invoice numbers/contacts are not present in the portal, FogBugz has no internal billing record to validate those external messages.
Frequently Asked Questions
- 1. How can I tell if I’m seeing the same problem described here?
- You’ll receive collections/breach notices or invoices addressed to an unexpected contact and/or containing invoice numbers (e.g.,
INV-<account_id>-<yyyymmdd>) that do not appear in your FogBugz portal invoice history. - 2. Can FogBugz Support confirm whether a collections email is a scam?
- No. FogBugz Support cannot confirm or deny the authenticity of emails originating outside FogBugz’s official support/billing systems (including third-party/external collections messages).
- 3. What is the authoritative way to confirm my FogBugz account standing?
- Check the subscription/billing page inside your authenticated FogBugz account. The status, invoice numbers, billing contacts, and payment history displayed there are the FogBugz-managed records.
- 4. What should I do if the email references invoice numbers or contacts I can’t find in the FogBugz portal?
- FogBugz cannot reconcile or validate those external messages. Rely on the invoices/contacts shown within the FogBugz portal and avoid links/attachments in suspicious emails.
Priyanka Bhotika
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