Overview

When you want to stop receiving emails through FogBugz, but you would still like to send auto-replies to let customers know about the change (no more new cases through FogBugz), then you could use the solution from this article.

 

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Solution

By design:

• FogBugz creates cases or adds comments to existing cases whenever a new email is received,
• AND sends an automatic reply IF the email is not categorized as spam.

Options:

• Not receiving emails at all by disabling the mailbox. But in this case, no auto-replies will be sent, either.
• Send auto-replies, but you will need to accept incoming emails (and as such case creation). However you could redirect these emails/cases into a separate project created just for this purpose, to avoid cluttering existing Projects.

 

Create a Separate Project for Storing the New Cases

Create a new project to "store" your new cases. You could use a configuration similar to this:

 

Configure the Mailbox to Redirect New Cases

Change your mailbox's sorting to manual to redirect all new cases into this newly created project. Your configuration could look something like this:

 

Configure the Auto-Reply message

Configure the content of the Auto-Reply message informing your users about the change.

All new emails received from now on will be redirected to your new project, and the sender will receive the auto-reply message you have just configured.

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