Overview If you are wondering what does the message Email not sorted automatically - training in progress mean or want to know how FogBugz learns to filter your spam, this article explains the process...
Overview FogBugz contains a sophisticated spam-blocking algorithm that learns how to recognize spam automatically as you train it. This algorithm is called Autosort. This article provides detailed inf...
Overview Have you received an email with a winmail.dat attachment? If so, you may have been sent an email from an Outlook client that thinks it’s talking to another Outlook client. When Outlook sends ...
Overview This article presents details on how to ensure that messages in Gmail IMAP accounts are deleted after FogBugz retrieves them. Let's assume you have configured a new Mailbox that retrieves inc...
Overview FogBugz Autosort works with Inquiries created from incoming mail only. Autosort will ignore cases manually created in the Inbox Project or incoming email that you have categorized differently...
If you’re using AutoSort to handle your Spam emails via a FogBugz Mailbox, you may run into a situation where emails from one of your legitimate email addresses (e.g. your.name@mycompany.com) looks li...
Overview Spam has become a fact of life when you deal with large amounts of email. Fortunately, Fogbugz provides Mark as Spam buttons which make the process of dealing with those items that sneak thro...
Overview One may come across instances where incoming mail from a mailbox (or mailboxes) might no longer be necessary to be imported into FoxBugz. This article explains the process of disabling mailbo...
Overview Sometimes correct emails end up being qualified by FogBugz Autosort engine as Spam. There is a way of marking them as Safe (Not Spam) and the sort engine will learn from it. Back to the top...
Overview When you want to stop receiving emails through FogBugz, but you would still like to send auto-replies to let customers know about the change (no more new cases through FogBugz), then you coul...