Overview FogBugz uses mailboxes to turn incoming emails into cases automatically. Mailboxes can be used to handle customer support email through FogBugz, or you can use them to allow for submitting qu...
Overview When you are frequently observing administrator error messages in FogBugz regarding problems in fetching client emails from your email server, or you notice that some emails are not imported ...
Overview FogBugz might stop pulling and/or sending emails from GMail unexpectedly. The issue might persist or reappear even after executing the following steps: Re-adding (editing) the password into t...
Overview Outgoing Mailbox settings (aka SMTP configuration) is located under Avatar Menu -> Site Configuration -> Mail. The SMTP settings are not available for On-Demand accounts, and they cannot be c...
Overview You experience that e-mails sent to your FogBugz Connected Mailboxes configured on your FogBugz On-Demand instance are not creating cases, only the main cases account is working with the addr...
Overview By default, FogBugz deletes emails from your email server after successfully downloading them. This applies to all mailbox types (POP3, IMAP, EWS). For IMAP you have the option to disable ema...
Overview To use a Microsoft Office 365 (o365) mailbox with FogBugz you will need to use a version that supports at least TLS 1.2, which means you will need to use at least version 8.21.815. However, w...
Overview OAuth support for accessing O365/outlook.com (EWS) mailboxes using modern authentication is now available for FogBugz (8.22.635 above). Information Microsoft is deprecating basic authentica...
Overview OAuth support for accessing O365/outlook.com mailboxes using modern authentication is now available for FogBugz. Please see this article on how to enable it. Information Microsoft have conf...
Overview OAuth support for accessing GMail or O365/outlook.com mailboxes using modern authentication is now available for FogBugz. Please see this article on how to enable it. Information Microsoft...